1. Free Tier
The Free tier requires no payment, so there is nothing to refund.
2. Pro Subscription
PayPal processes payment for all Pro purchases, but Usovo — not PayPal — decides refund eligibility under this policy, since PayPal is our payment processor rather than a Merchant of Record. Approved refunds are issued back to you through PayPal.
3. Free Trial — No Risk
New Pro subscriptions include a 3-month free trial (once per account). You are not charged during the trial, and you can cancel anytime before it ends — via Account → Subscription → Cancel subscription — at absolutely no cost. If you've already used your account's trial, a new subscription starts billing immediately.
4. Refund Eligibility
If you are charged after your trial ends (or on a renewal), you're eligible for a full refund if you request it within 14 days of that charge, no questions asked.
5. Not Eligible for Refund
- Requests made more than 14 days after the charge;
- Repeated trial-then-cancel cycles intended to re-claim a trial — each account gets one trial, enforced automatically;
- Charges on an account suspended or terminated for violating our Terms of Service.
6. How to Request a Refund
Email help@usovo.in with your account email and the date of the charge. We aim to respond within 3 business days.
7. How Refunds Are Issued
Approved refunds are issued via PayPal back to your original payment method, typically within 5 business days of approval.
8. Before You File a Dispute
Please contact us first if you have a billing issue — most requests are resolved faster this way. Filing a dispute or chargeback with PayPal or your bank without first requesting a refund may result in your account being suspended while the dispute is resolved.
9. Account Deletion Is Not a Refund
Deleting your account (Account → Subscription → Delete account) immediately cancels any active subscription so you are not billed again, but it does not by itself refund past charges. Request a refund separately under Section 4 if you're eligible.